Institutional Only|Drovix does not deal with individual investors and does not accept deposits or provide retail trading services.
Get In Touch
Our team is here to help you 24/5. Reach out with any questions about our institutional services.
Contact Information
Live Chat
Priority routing to our institutional coverage desk
Business Hours
Monday - Friday: 24/5
Weekend: Limited coverage for non-urgent matters
Office Address
Drovix (MU) Ltd
C/o SALVUS (Mauritius) Ltd, Silver Bank Tower, Ground Floor
18 Bank Street, Cybercity, Ebene 72201
Mauritius
Send us a Message
Support Response Times
Typical response windows for institutional relationship and operations requests.
Live Chat
2-5 minutes
Fastest for time-sensitive execution, connectivity, and platform incidents.
Within 24 hours
Best for legal-entity documentation, TCA reports, and structured follow-up.
Phone Callback
Same business day
Recommended for mandate discussions and institutional onboarding milestones.
Global Operations Coverage
Regional service windows aligned to major market sessions.
APAC
08:00 - 17:00 SGT
Institutional Onboarding
EU
08:00 - 17:00 CET
Compliance + Operations
MENA
09:00 - 18:00 GST
Arabic Support Desk
LATAM
09:00 - 18:00 BRT
Platform & Execution Support
Before You Contact Us
- Have your legal entity name, relationship reference, and authorised contact email ready.
- For execution or connectivity issues, include platform, symbol, order IDs, and timestamps (UTC).
- Attach screenshots, log excerpts, or prior ticket references when available.
- For treasury or settlement topics, specify corridor, currency, and value date.