Talk to our institutional desk.
Drovix (MU) Ltd is an institutional execution counterparty. Our desk supports regulated and professional counterparties across onboarding, connectivity and operations. Regulatory detail on the Regulation page.
Contact Information
Institutional Email
For mandate discussions, KYB documentation, and operational requests
institutional@drovix.comCoverage Desk
Routed to the institutional coverage team during market hours
Coverage Hours
Global institutional desk coverage during market hours
Weekend coverage limited to incident response and security
Registered Office
Drovix (MU) Ltd
C/o SALVUS (Mauritius) Ltd, Silver Bank Tower, Ground Floor
18 Bank Street, Cybercity, Ebene 72201
Mauritius
Authorised investment dealer — see /regulation for full licence detail.
Open mapInstitutional counterparties only. Drovix services are available exclusively to regulated and professional counterparties; we do not onboard individual investors.
Contact the Institutional Desk
Target Response Windows
Indicative response windows for institutional relationship and operations requests. Targets are not contractual SLAs unless agreed in the ISA.
Coverage Desk
Target 2–5 minutes
Fastest for time-sensitive execution, connectivity, and platform incidents.
Target within 24 hours
Best for legal-entity documentation, TCA reports, and structured follow-up.
Phone Callback
Target same business day
Recommended for mandate discussions and institutional onboarding milestones.
Target response times are indicative only and do not constitute a contractual service-level agreement unless explicitly stated in the counterparty ISA.
Global Operations Coverage
Regional service windows aligned to major market sessions.
APAC
08:00 - 17:00 SGT
Onboarding & coverage
EU
08:00 - 17:00 CET
Compliance & operations
MENA
09:00 - 18:00 GST
Regional coverage
LATAM
09:00 - 18:00 BRT
Execution & connectivity
Before You Contact the Desk
- Have your legal entity name, regulatory status, and authorised contact email ready.
- For execution or connectivity issues, include platform, symbol, order IDs, and timestamps (UTC).
- Attach session logs, screenshots, or prior ticket references where available.
- For settlement or treasury topics, specify corridor, currency, and value date.