Institutional Only|Drovix does not deal with individual investors and does not accept deposits or provide retail trading services.
Support Centre
We're here to help 24/5. Get instant answers or speak with our team for institutional clients.
Live Chat
Priority support routing for institutional clients
Email Support
Send structured requests to our desk
Phone Support
Speak with coverage for your relationship
Help Centre
Browse institutional service topics
Popular Topics
Issue Routing Matrix
Critical execution or connectivity issue
Live Chat + Phone / 5 min
Standard institutional request
Email + Ticket / 2h
Compliance Case
Priority Queue / 24h
Ticket SLA Timeline
T+0
Ticket Registered
Issue validation and routing
T+15m
First Response
Specialist assignment with action plan
T+2h
Resolution Target
Closure or escalation update provided
Frequently Asked Questions
How do institutional clients onboard with Drovix?
Contact our institutional desk with your legal-entity profile. We align documentation, approvals, and connectivity in a defined onboarding plan.
Who is my day-to-day institutional support contact?
Requests route to relationship coverage and operations by topic. Time-sensitive execution or connectivity issues receive priority through live chat and phone.
How long do withdrawals take for institutional relationships?
Withdrawals are processed same day where cutoffs allow. Bank transfers typically settle in 1-3 business days; supported electronic methods may be faster subject to compliance checks.
Are algorithmic and systematic strategies supported?
Yes. Approved automated workflows and third-party tools are permitted where they meet our risk, surveillance, and connectivity standards.
Is negative balance protection available?
Yes. Eligible institutional accounts include negative balance protection within the terms of your relationship.
How can we complete entity verification faster?
Submit clear, current documents that match registration details. Most delays come from mismatched names, expired proofs, or incomplete beneficial-ownership files.
Where can we confirm trading hours, swaps, and contract specifications?
Use the Trading section for session hours, swap rules, and contract specs before holding positions through rollovers or session breaks.
Is support available during major macro releases?
Yes. Coverage remains 24/5 for institutional clients; wait times may extend during high-impact global events.